**note for mobile releases, they may be released on the date noted, but still need to go through the app
store vetting process which can take up to 3 days
User Feedback Link
You will now see a “User Feedback” button on the web app
This feature gives Users the chance to comment on and rate the web app's various features. A
button will be available on every page of the app that, when clicked, gives the user a pop-up
window with a comment section and a rating section. From there, the user can select any of the
features available for feedback using a dropdown menu. When feedback is submitted for a feature,
it is recorded in our database, and further analyzed by the CareValidate team with the purpose of
continuous quality improvement.
The features available for feedback include the following:
· User's My Care360 page
· User's passport
· Daily Screening
· Edit Contact Details
· Report an Incident
· Report Test Result
· Case Notes
· Add Immunization Record
· Overall Application
Improvements to Rich Text Editor
The Rich Text Editor (RTE) has been improved to allow to more customization to notiﬁcations
In the “Preferences” > 'Notiﬁcations” > “Message Templates” admins can now ﬁnd these additional
- HTML headings (h1 - h6);
- Ability to add hyperlinks
Validate User Email Addresses
Only valid email addresses will be accepted
When adding or changing an email address for a user, the email address will only be accepted if it
is a valid email. To enable this feature, admins can go to “Preferences” > “Manage Settings” > “New
User Settings” > “Validate email when adding or updating employee”
If the entered email does not exist, an error message will appear and the changes will not be saved
Added the CareValidate E-commerce Store Link
CareValidate has an online store! Here you will ﬁnd the various goods/services that we provide to
We have integrated a CareValidate Store into our platform under a new page link named “Online
Store”. This feature allows products in the CareValidate Shopify store to be displayed directly in the
web app. Products bought from this store will be billed directly to the user, not the company.
Products currently available include:
· ADA Accommodation Request Collection, Veriﬁcation and Review
· Care360 Integrated Rapid Molecular At-Home COVID-19 Test
· Long-Covid Accommodation Request Collection, Veriﬁcation and Review
Add Tooltips to User and Passport Preferences
Now, if you hover your mouse over various sections, “tool tips” and explanations of the setting will
At present, this feature works for items under the “Preferences” > ”General” as well as “User and
Passport” sections. A brief explanation of the setting will be displayed as the admin hovers over the
Custom Text for Non-Vaccinated Users
Companies can now create a custom message for users who declare that they are not vaccinated
Company admins can create a custom message by going to “Preferences” > “Vaccination” >
"Message For Users Who Won't Get Vaccinated"
Note: “Allow Users To Not Get Vaccinated” setting must be enabled
Once a user has declared that they will not get vaccinated, the message will appear
Customizable Vaccine Validation / Rejection Email
This new feature allows admins to create customizable vaccine validation and rejection emails.
This change adds two new message templates, one for notiﬁcation of a user's validated vaccine
dose, and one for a rejected dose.
This setting can be found in “Preferences” > “Notiﬁcations” > "Enable vaccine validation email"
Once the setting is enabled, the custom notiﬁcation message can be set in the 'Message Templates
section by selecting "Vaccine Validation Notiﬁcation" and "Vaccine Rejection Notiﬁcation from the
dropdown menu new templates".
Once a user's vaccine dose(s) is/are validated or rejected, they will receive the custom
validation/rejection message via email.
Android version 1.11.0 (286) and iOS version 1.11.0 (21) contain the following
features and improvements:
The name of the mobile app has changed from Care685 to Care360
The mobile app has been Care685 in the past. With recent approval from the Apple Store, we are
able to change the name of our app to Care360 so that it now matches the web name.
User Feedback Link
Users can now share their feedback about the Care360 app
In the more menu, you will now see the option to “Send Feedback”
All ﬁelds (emoji selection, screen selection and writing a comment) are mandatory when sending
The “Submit” button becomes active when one of the 3 emoji and screen name (Entire application
by default) are selected, and also some text is entered into the feedback text ﬁeld.
Alternate Names for Locations
This feature was earlier released for the web and now is also available for the mobile apps
This feature needs to be enabled on the web Dashboard. Once the “Use Location Aliases”
company setting is enabled on the dashboard, company admins can assign “aliases” or alternate
names. For example Headquarters can have the alias “HQ”.
User’s passports will then display the alias rather than the full name. If there is no alias assigned to
a location, for those locations that don’t have aliases the full location name will be shown on the
passport and in the expanded list of locations.
* Note is the user selects multiple locations, all of the locations will appear on their passport
Improvements to Report an Incident Type
We have improved the mobile version of the “Report an Incident” feature for symptoms and
exposure reporting (this was previously implemented for web)
Once enabled, a notiﬁcation will be sent to the user who reported a symptom or exposure via their
preferred method of communication.
A company admin can also report an incident on behalf of a user (using the 'Report an Incident' link
on the user’s details page).
This notiﬁcation can also be sent to speciﬁc Admins using the tag-based system- for example, if
the admin has an “Admin Tag” which matches the user’s tag, they will also see the notiﬁcation that
was sent to the user.
Only one incident of the same type can be reported within 24 hour for a user.. If multiple attempts
to report a symptom or exposure take place in less than a 24 hour period, a message will be
displayed stating that this incident has been already recorded (this message template is
The message templates for notiﬁcations can be set in “Preferences” > “Notiﬁcations” > “Message
Templates” > "Exposure-Only Reporting Template" and “Symptoms Reply”
Removed “My CareBadge” Section
Previously, in the “More” menu, there was a section labeled “My CareBadge”. We have removed
this section, as the the badge ID number for the companies using this feature can be found in the
My Care360 ID screen.
Workplace Stress Assessment
We have added a new section in the “More” menu!
“Workplace Wellness Resources” can now be found in the “More” Menu. This section contains a
new Workplace Stress Assessment feature. Employees can take a Stress Assessment questionnaire
and evaluate their Workplace Stress level. More resources are to be added to this section in the
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